Patient care with empathy and acceptance
How not why
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“Why?” my mother asked, not with the exuberant curiosity of a child but with frustration and annoyance. “W-w-h-h-y-y?” This time she enunciated each letter as if trying to will it into a different sound to form the word she was actually trying to express. Flustered, she just started repeating herself, “Why? Why? Why?” I could tell our collective patience and resolve to communicate was wavering.
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